FAQ

Welcome to the FAQ page for IMRELAX Official Online Store(https://shop.imrelax.com/). Below, we have compiled a list of frequently asked questions that will help you better understand our products and services. If you have any additional questions, please do not hesitate to contact us.

Q: What is imrelax?
A: IMRELAX is a brand of Foshan Daokai Lighting Technology Co., LTD. which manufacture and offers high-quality lighting fixtures for a variety of events, such as concerts, stage performances, and DJ shows.

Q: What type of lighting does imrelax offer?
A: IMRELAX offers a wide range of stage lighting products, including LED moving head lights, wash lights, spotlights, and LED par lights etc. Our products are designed for both indoor and outdoor use and are suitable for a range of events, including concerts, nightclubs, theater productions, and festivals.

Q: Do you offer any warranties or guarantees on your products?
A: Yes, we offer a 2-year warranty on all of IMRELAX products. If you experience any issues with your purchase within 2 years, please contact us, and we will work to resolve the issue.

Q: Can I return a product if I am not satisfied with it?
A: Yes, we accept returns within 30 days of purchase. However, the product must be in its original condition and packaging, and you will be responsible for shipping costs. At present, we only accept the package return back to our factory in China.

Q: Do you offer any discounts or promotions?
A: Yes, we occasionally offer discounts and promotions on our products. To stay up-to-date on our latest deals, sign up for our newsletter or contact our sales team.

Q: Do you offer free international shipping?
A: Yes, we offer free international shipping on all orders. Shipping times may vary depending on your location.

Q: How can I track my order?
A: Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to track your order online.

Q: Do you have a physical company where I can see your products in person?
A: Yes, our company office set in the building of our factory. We are warmly welcome you come to visit our company, if need any pick up service, please feel free contact our sales representative.

Q: What payment methods does the imrelax official online store accept?
A: The IMRELAX Official Online Store accepts a variety of payment methods, including credit/debit cards, PayPal, and T/T bank transfers.

Q: How can I contact customer support?
A: You can contact us by phone, email, or WhatsApp/live chat. Our customer support team is available to assist you Monday through Saturday, from 8:00 am to 6:00 pm EST.